The Shops On West Ridge
3200 W Ridge Rd, Rochester, NY 14626
$$
PRICE RANGE
Standard Store
STORE SIZE
Store Overview
The Shops on West Ridge is Rochester's premier antique and vintage destination spanning nearly 60,000 square feet across two floors. This multi-vendor mall features 60+ independent vendors offering an eclectic mix of antique furniture, Mid-Century Modern decor, vintage collectibles, tools, artwork, and home treasures. Customers consistently describe it as a half-day adventure with something for everyone—from high-end furniture pieces to vintage toys, comic books, and artisan jewelry. The store hosts monthly special events including First Saturday treasure hunts, Thursday fresh inventory days, and seasonal celebrations. An on-site café and friendly, knowledgeable staff enhance the browsing experience.
STORE SIZE
Vast Warehouse
PRICE RANGE
$$
STORE FORMAT
Multi-Vendor Mall
TYPICAL VISIT
Half-Day Destination
What Makes This Store Special
Store Features
Multiple Floors
Multi-Vendor
Auctions
Delivery Service
Shipping Available
Historic Building
Customer Insights
8.5/10
Satisfaction Drivers
Unique, hard-to-find items not available elsewhere
77%
Fair pricing on most items with frequent promotional discounts
81%
Welcoming atmosphere and genuine customer service from staff and vendors
87%
What Customers Love
Vast selection and variety - customers find something new on every visit
Friendly, helpful staff and vendors - consistently praised for customer service
Multi-hour browsing experience - described as adventure, 'get lost' in the store
Areas for Improvement
Inventory quality concerns - some customers report fewer true antiques than advertised, more vintage/modern items
Pricing inconsistency - one customer reported 4-5x markups on specific items compared to big box stores
Accessibility issues - lower level difficult for customers with mobility challenges
Overall Customer Sentiment
Enthusiastic and nostalgic. Customers express genuine joy and emotional connection, describing it as a 'happy place' and 'memory lane.' Many mention multi-generational family visits and long-term loyalty (20+ years).
Contact Information
ADDRESS
3200 W Ridge Rd, Rochester, NY 14626
PHONE
Store Hours
Checking hours...
Sunday
10:00 AM - 6:00 PM