Ridge Coin & Jewelry Exchange
945 Jefferson Rd, Rochester, NY 14623
$$
PRICE RANGE
Smaller Store
STORE SIZE
Store Overview
Ridge Coin & Jewelry Exchange is Rochester's premier precious metals dealer since 1972. Specializing in gold, silver, diamonds, and rare coins, this single-location shop offers free appraisals, fair market prices, and honest transactions. Known for exceptional customer service and transparent evaluations, they buy estate jewelry and collections while selling certified coins and bullion. Staff expertise spans 50 years in precious metals. Quick transactions with cash payouts on the spot.
STORE SIZE
Small Shop
PRICE RANGE
$$
STORE FORMAT
Single Owner Shop
TYPICAL VISIT
Quick Stop
What Makes This Store Special
Store Features
Multiple Floors
Multi-Vendor
Auctions
Delivery Service
Shipping Available
Historic Building
Customer Insights
9/10
Satisfaction Drivers
Fair and honest pricing—customers value transparent evaluation and best-price guarantees
82%
Professional, courteous staff—personable service and knowledgeable assistance create comfort and trust
86%
Superior payouts—customers appreciate receiving significantly more than competitors offer
92%
What Customers Love
Exceptional honesty and fair pricing—customers consistently praise transparent valuations and best-price guarantees
Outstanding customer service and friendly staff—multiple reviews highlight welcoming, respectful treatment and knowledgeable assistance
Superior payouts compared to competitors—customers report receiving 4x more from Ridge Coin than other local jewelry stores
Areas for Improvement
Occasional counterfeit items sold (1 review reported fake Rolex and Cartier watches purchased for $4,000)
Lower payouts than some jewelry stores on certain items (1 customer received $350 vs. $1,350 elsewhere, though Ridge later offered more)
Inconsistent friendliness during pawn transactions (1 review noted staff seemed too busy during pawn loan process)
Overall Customer Sentiment
Highly positive and enthusiastic. Customers express gratitude, loyalty, and strong recommendation intent. Many use superlatives ('top notch', '10/10', 'amazing'). Emotional language around fair treatment and relief from concerns about being 'ripped off' by unscrupulous dealers.
Contact Information
Store Hours
Checking hours...
Sunday
Closed