Replacements, Ltd.
1089 Knox Rd, Mcleansville, NC 27301
$$
PRICE RANGE
Larger Store
STORE SIZE
Store Overview
Replacements, Ltd. is a destination showroom specializing in replacement china patterns, crystal glassware, and sterling silver flatware. Located in Mcleansville, NC, the spacious facility features an impressive museum section with collectible displays, a bargain attic, and behind-the-scenes tours. Beyond replacements, they offer estate jewelry, vintage watches, and antique collectibles. Services include silver repair and restoration, pattern identification help, and estate purchasing. Known for excellent customer service, secure packaging, and international shipping. Customers describe it as a 'shrine to decorative arts' worth spending hours exploring.
STORE SIZE
Larger Store
PRICE RANGE
$$$
STORE FORMAT
Single Owner Shop
TYPICAL VISIT
Half-Day Destination
What Makes This Store Special
Store Features
Multiple Floors
Multi-Vendor
Auctions
Delivery Service
Shipping Available
Historic Building
Customer Insights
8/10
Satisfaction Drivers
Successfully finding rare replacement pieces after years of searching
72%
Excellent packaging preventing breakage during shipping
76%
Knowledgeable and courteous staff
82%
Museum and showroom experience
86%
What Customers Love
Exceptional customer service and helpful staff
Impressive showroom and museum displays
Excellent packaging and shipping quality
Wide selection of hard-to-find replacement pieces
Destination-worthy experience with tours
Areas for Improvement
High prices for replacement pieces
Color matching issues between website photos and actual items
High return shipping costs
Selective buying when purchasing collections from customers
Overall Customer Sentiment
Highly positive overall with strong emotional connection to the brand. Customers express delight, relief, and satisfaction. Many describe it as a 'must-visit' destination. Some frustration with pricing and return policies, but generally outweighed by positive experiences.
Contact Information
Store Hours
Checking hours...
Monday
9:00 AM - 5:00 PM