Federal Way Custom Jewelers
1810 S 320th St, Suite B, Federal Way, WA 98003
$$
PRICE RANGE
Smaller Store
STORE SIZE
Store Overview
Federal Way Custom Jewelers is a boutique jewelry shop specializing in custom engagement rings, wedding bands, and fine gemstone jewelry. With over 40 years of trusted service, the store offers expert design consultation, rare gemstone sourcing (including ethically sourced materials), and comprehensive jewelry services including restoration, resizing, and watch repair. Known for exceptional customer service, knowledgeable staff, and beautiful vintage and estate jewelry pieces alongside contemporary designs.
STORE SIZE
Small Shop
PRICE RANGE
$$$
STORE FORMAT
Single Owner Shop
TYPICAL VISIT
Extended Browse
What Makes This Store Special
Store Features
Multiple Floors
Multi-Vendor
Auctions
Delivery Service
Shipping Available
Historic Building
Customer Insights
9/10
Satisfaction Drivers
Staff expertise and ability to explain complex jewelry concepts clearly
82%
Patient, attentive listening and personalized service
86%
Problem-solving ability and willingness to go above and beyond (free redesigns, free services)
92%
Trustworthiness with valuable/sentimental items
95%
What Customers Love
Exceptional customer service and staff knowledge (mentioned in 35+ reviews)
Expert custom design and craftsmanship (mentioned in 20+ reviews)
Trustworthiness, transparency, and ethical practices (mentioned in 15+ reviews)
Areas for Improvement
One customer had negative experience with staff rudeness/disrespect (2 reviews with 1-2 star ratings)
Dog allergen concern - customer allergic to dog on premises without warning sign (1 review)
Overall Customer Sentiment
Overwhelmingly positive and loyal. Customers express deep gratitude, use superlatives ('best', 'outstanding', 'gem'), and describe feeling 'like family'. Many are long-term repeat customers (30-40 years mentioned). Emotional connection to custom pieces and sentimental jewelry repairs.
Contact Information
Store Hours
Checking hours...
Monday
Closed