Santa Monica Jewelry & Loan
408 Broadway, Santa Monica, CA 90401
$$
PRICE RANGE
Smaller Store
STORE SIZE
Store Overview
Santa Monica Jewelry & Loan is a family-owned pawn shop specializing in estate jewelry, watches, and collectibles. Since 1987, they've been Santa Monica's #1 pawnbroker, offering loans up to $1 million and fair prices on gold, designer jewelry, Rolex watches, sports cards, guitars, and more. Known for exceptional customer service, knowledgeable staff, and confidential transactions, they buy estates and offer layaway plans. Bilingual service available. Open 7 days a week.
STORE SIZE
Small Shop
PRICE RANGE
$$
STORE FORMAT
Single Owner Shop
TYPICAL VISIT
Quick Stop
What Makes This Store Special
Store Features
Multiple Floors
Multi-Vendor
Auctions
Delivery Service
Shipping Available
Historic Building
Customer Insights
9/10
Satisfaction Drivers
Staff professionalism and personal attention
82%
Fair market valuations and competitive pricing
86%
Respectful, non-judgmental service experience
92%
What Customers Love
Exceptional customer service and friendly staff
Fair prices and top dollar for items
Knowledgeable and patient employees (especially Damien, Alex, David)
Areas for Improvement
One security breach incident with stored device accounts
Occasional valuation disagreements on estate items
Limited acceptance of certain items (size restrictions)
Overall Customer Sentiment
Highly positive and appreciative. Customers express gratitude, loyalty, and enthusiasm. Many specifically praise individual staff members by name. Tone is warm and trusting.
Contact Information
ADDRESS
408 Broadway, Santa Monica, CA 90401
PHONE
Store Hours
Checking hours...
Monday
10:00 AM - 6:00 PM