Nelson Coleman Jewelers
307 E Joppa Rd, Towson, MD 21286
$$
PRICE RANGE
Smaller Store
STORE SIZE
Store Overview
Nelson Coleman Jewelers is a family-owned fine jewelry boutique in Towson, Maryland, specializing in estate jewelry spanning Georgian, Victorian, Art Deco, and contemporary periods. The store offers an extensive selection of engagement rings, wedding bands, diamonds, gemstones, and vintage luxury handbags. Beyond retail, they provide expert custom design services, professional jewelry repair, ring sizing, and engraving. Staff members are known for personalized, attentive service without pressure, treating customers like family while demonstrating deep knowledge of fine jewelry craftsmanship.
STORE SIZE
Small Shop
PRICE RANGE
$$$
STORE FORMAT
Single Owner Shop
TYPICAL VISIT
Extended Browse
What Makes This Store Special
Store Features
Multiple Floors
Multi-Vendor
Auctions
Delivery Service
Shipping Available
Historic Building
Customer Insights
9/10
Satisfaction Drivers
Knowledgeable, patient staff who listen and understand customer needs
82%
High-quality jewelry and craftsmanship
86%
Personalized attention and follow-up service
92%
What Customers Love
Exceptional personal service and staff attentiveness
Expert knowledge and craftsmanship in custom design and repair
Friendly, welcoming atmosphere without pressure or upselling
Areas for Improvement
Communication issues and delays on custom orders (2-3 months reported)
Inconsistent service quality with some staff members
Occasional insensitivity or awkwardness with certain customers
Overall Customer Sentiment
Overwhelmingly positive and warm. Customers feel valued, cared for, and treated like family. Strong emotional connection to staff members by name (Jenna, Mark, Jaci, Robbi, Marie, etc.). Customers express gratitude and loyalty.
Contact Information
Store Hours
Checking hours...
Monday
10:00 AM - 6:00 PM