Middlebury Furniture & Home Design

1101 Southford Rd, Middlebury, CT 06762
Store Overview

Middlebury Furniture & Home Design is an upscale furniture and home decor destination in Middlebury, Connecticut, offering a carefully curated selection of contemporary and consignment furniture from renowned makers like Baker, Bernhardt, and Century. The spacious showroom features quality pieces across multiple categories including sofas, dining tables, bedroom furniture, rugs, lighting, and home accessories. Their standout feature is an exceptional in-house design team—including Michel, Dean, Nicholas, and Nancy—who provide personalized consultations, home visits, and styling expertise. The store also offers delivery, shipping, consignment services, and professional installation coordination. Additional amenities include The Shoppes gift shop, a candy shop, and Hunter Douglas window treatment services, making it a comprehensive home furnishing destination.

STORE SIZE
Larger Store
PRICE RANGE
$$$
STORE FORMAT
Single Owner Shop
TYPICAL VISIT
Extended Browse
What Makes This Store Special
Furniture
Home Decor
Design Services
Store Features
Multiple Floors
Multi-Vendor
Auctions
Delivery Service
Shipping Available
Historic Building
Customer Insights
9/10
Satisfaction Drivers
Knowledgeable, patient, and friendly staff who listen to customer needs
82%
Quality of furniture and attention to detail in design consultation
86%
Willingness to go above and beyond (coordinating pickups, finding exact matches, custom solutions)
92%
What Customers Love
Exceptional customer service and staff expertise (Michel, Dean, Nicholas, Nancy consistently praised)
High-quality furniture and consignment pieces with excellent craftsmanship
Personalized design consultation and home visit services
Areas for Improvement
High pricing/upscale positioning not suitable for all budgets
Isolated billing/transaction issues (double-charging incident, delayed invoicing)
Overall Customer Sentiment
Customers express genuine enthusiasm and loyalty, using words like 'gem', 'hidden gem', 'amazing', 'wonderful', and 'dazzled'. Strong emotional connection to staff members.
Contact Information
ADDRESS
1101 Southford Rd, Middlebury, CT 06762
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Store Hours
Checking hours...
Sunday
11:00 AM - 5:00 PM
Store Locationand other close stores