Good Ole Tom's
1100 Main St, East Hartford, CT 06108
$$
PRICE RANGE
Smaller Store
STORE SIZE
Store Overview
Good Ole Tom's is a small, friendly coin and precious metals shop in East Hartford, CT specializing in buying and selling gold, silver, and collectible coins. The store offers jewelry repair, cleaning, and watch battery replacement services. Known for fair pricing and exceptional customer service from staff members Wanda, Sue, and Megan, the shop is a quick-stop destination for those looking to sell inherited jewelry, coins, or precious metals. Spanish-speaking staff available.
STORE SIZE
Small Shop
PRICE RANGE
$$
STORE FORMAT
Single Owner Shop
TYPICAL VISIT
Quick Stop
What Makes This Store Special
Store Features
Multiple Floors
Multi-Vendor
Auctions
Delivery Service
Shipping Available
Historic Building
Customer Insights
8.5/10
Satisfaction Drivers
Personal attention and warmth from named staff members
77%
Higher payouts than competitors
81%
Bilingual service (Spanish-speaking staff)
87%
What Customers Love
Exceptional customer service and friendly staff (especially Wanda and Sue)
Fair and competitive pricing on gold, coins, and jewelry
Professional jewelry repair and cleaning services
Areas for Improvement
Pricing disputes on bullion - some customers report unfair spot prices
One report of mathematical errors and overcharging on gold weight
Overall Customer Sentiment
Overwhelmingly positive and warm; customers feel welcomed and cared for, particularly praising staff by name. Many emotional stories of selling inherited items during difficult times (funerals, legal needs).
Contact Information
Store Hours
Checking hours...
Monday
10:30 AM - 5:30 PM