Freight House Antiques
11 E Main St, Erving, MA 01344
$$
PRICE RANGE
Larger Store
STORE SIZE
Store Overview
Freight House Antiques is a 5,000 square foot destination antique store housed in a historic mid-19th century railroad freight house in Erving, MA. Run by Jeff and Rita Dubay since 1993, the store offers an extensive collection spanning 13+ categories including antique furniture, farm tools, garden statuary, glassware, lighting, medical instruments, and vintage toys. The well-organized space features blacksmith-forged hardware, stained glass windows, and authentic artifacts. An integrated on-site cafe serves homemade comfort food, with Rita's hand-baked scones featured in Cook's Country Magazine and PBS's America's Test Kitchen. Perfect for extended browsing with parking available.
STORE SIZE
Larger Store
PRICE RANGE
$$$
STORE FORMAT
Single Owner Shop
TYPICAL VISIT
Extended Browse
What Makes This Store Special
Store Features
Multiple Floors
Multi-Vendor
Auctions
Delivery Service
Shipping Available
Historic Building
Customer Insights
3/10
Satisfaction Drivers
Quality homemade food, especially scones and sandwiches with generous portions
22%
Unique antique finds and well-organized inventory layout
26%
Friendly, professional staff interactions (when they occur) and convenient roadside location
32%
What Customers Love
Excellent homemade food and baked goods (scones, sandwiches, brownies praised)
Extensive, well-organized antique inventory with unique finds
Friendly staff and welcoming atmosphere (when positive interactions occur)
Areas for Improvement
Significantly overpriced antiques compared to market value; many customers report markups are unjustifiable
Severe staff rudeness and hostile customer service, particularly regarding bathroom access and service animals; multiple ADA violations reported
Cleanliness issues: dirty antiques, poor ventilation, filthy conditions reported; some food quality concerns
Overall Customer Sentiment
Highly polarized. Positive reviews express genuine delight with food quality and antique finds. Negative reviews convey frustration, disappointment, and anger—particularly regarding staff hostility, discriminatory treatment of disabled customers, and perceived price gouging. Many customers feel disrespected and unwelcome despite traveling significant distances.
Contact Information
Store Hours
Checking hours...
Sunday
Closed