CAPITOL CITY BUY • SELL • PAWN
3517 Walnut St, Harrisburg, PA 17109
$$
PRICE RANGE
Standard Store
STORE SIZE
Store Overview
Capitol City Pawn is a trusted pawnshop and firearms dealer with 4 convenient locations across Central Pennsylvania and Florida. Specializing in firearms, ammunition, jewelry, gold, silver, and used merchandise, the shop offers pawn loans, gun transfers, jewelry repair and cleaning, and gift card buying. Known for fair pricing, knowledgeable staff, and a no-pressure environment, customers praise the quick service and honest transactions. The shop also offers layaway options and hosts regular giveaways for customers.
STORE SIZE
Standard Store
PRICE RANGE
$$
STORE FORMAT
Single Owner Shop
TYPICAL VISIT
Quick Stop
What Makes This Store Special
Store Features
Multiple Floors
Multi-Vendor
Auctions
Delivery Service
Shipping Available
Historic Building
Customer Insights
9/10
Satisfaction Drivers
Fair market value offers that meet or exceed customer expectations
82%
Knowledgeable and respectful staff who explain processes clearly
86%
Fast, convenient service without pressure or judgment
92%
What Customers Love
Fair and honest pricing - customers repeatedly mention receiving fair offers and top dollar for items
Friendly and professional staff - multiple reviews highlight kind, patient, and knowledgeable employees, particularly mentioning staff members like Jim, Jessica, and Rick
Quick and easy transactions - customers appreciate the efficient, straightforward process without pressure or hassle
Areas for Improvement
Inconsistent staff quality - one long-time customer noted that key staff member Chico is absent more often and service has declined
Language barrier and cultural sensitivity - one Spanish-speaking customer reported feeling uncomfortable and disrespected by staff
Jewelry handling concerns - one customer reported staff used rough paper towel on diamond ring despite warnings, and questioned jeweler certification
Overall Customer Sentiment
Overwhelmingly positive and grateful. Customers express appreciation, trust, and loyalty. Many describe feeling respected and treated like family. A few negative reviews express disappointment in service quality changes.
Contact Information
Store Hours
Checking hours...
Sunday
Closed